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Case management services

Indicator ID R&E4
Indicator full statement

# of children and youth benefitting from quality case management service (delivered by Tdh or partners).

Purpose

Importance

The indicator aims to measure the number of children and youth supported through case management services under interagency and Tdh standards delivered by Tdh caseworkers directly or by partners’ caseworkers.

This specific indicator for CM services aims at highlighting the efforts required and deployed in providing holistic individual accompaniment of children and youth, being a highly time and human resources consuming activity is important to have visible separated data for this kind of services and support.
Related services

Case management support services as defined below.

Definition

Children (0-17 years old) youth (18-24 years old) 

Children” : persons under the age of 18 years old (Article 1, UNCRC)

“Youth” and “Young People”: Internationally, the terms “youth” and “young people” are used interchangeably to refer to individuals aged 15-24 years old (References : UNICEF, 2017, Adolescent and Youth Engagement Strategic Framework, Innocenti Research Centre; UN Youth definition). However, this age categorisation overlaps with the definition of "child” above. This can result in confusion, ie individuals aged 15-17 may be counted either as children or as youth. In order to avoid this confusion, Tdh refers to “"youth” and “young people” interchangeably as individuals aged 18-25 years old.

Quality case management service: individual and holistic process of support, as per interagency and Tdh quality standards and definition, through a process of accompaniment by a caseworker from identification, through assessment, case planning and implementation, follow up and case closure, where the caseworker provides direct services and coordinates referrals to other services required.

Delivered by Tdh or partners: children and youth can be supported directly by Tdh caseworkers or by partners’ caseworkers (local organisations or government social service workforce supported by Tdh technically and/or financially).

How to collect & analyse the data

What do we count?

Children and youth counted as individuals (individual case files)

  • Children (0-17 years old)

  • Youth (18-24 years old)
How to calculate the indicator's value

Sum -Total number of children and youth registered in case management services.

Data sources

Case files and case management database, which can be:

  • Paper based case files and Excel database.

  • Digital case management information management system.
Data collection methods and tools

Document review. More particularly :

  • Registration form, which, includes age, gender, primary protection concern and risk level.

  • Case closure form, which includes reasons for case closure.
Disaggregation

Data should be disaggregated by:

  • Age group and gender.

  • Protection concerns (the primary reason why the child/youth is registered in case management services: standard categorization of protection concerns can be used, see resources below).

Whenever the conditions allow:

  • Mobility status: 1) international migrants, refugees, asylum seekers, 2) IDP and internal Migrants, 3) Returnees, children from host communities.
Important considerations

  1. Often if not always, children and youth supported through case management also benefit from MHPSS services. There are likely to also be reported under indicator R&E 2 – MHPSS output as well as this one, which is not an issue as the two indicators will capture different (and complementary) services delivered by Tdh. Please make sure that you identify the duplicate number and indicate it in your reports. As it gives interesting information. For example: 156 children (Gender/Age disaggregation) have benefited from CM services. Out of those 143 have also registered in a MHPSS program, OR out of the 250 children benefiting from MHPSS level 3 interventions, 156 children have been registered under CM services.

  2. This indicator is an output indicator that measures the number of children and youth reached through case management services and should not be confused with indicator R&E 3- CM user satisfaction, which further measures the satisfaction of such services or other outcomes indicators which look at improvement in the situation of the child.

  3. Case Management should not be confused with one shot interventions of Identification & referral or Individual Protection Assistance. These types of interventions would be reported under Level 3 MHPSS focused interventions. A complete CM process must be registered (all steps and services) to consider a case within case management.

Limitations and precautions

It is very important to take into account that while we will collect quantitative number of cases for global monitoring, project proposals should avoid as much as possible to provide quantitative case management targets, but focus on quality of case management services (cases successfully closed or responded to; or children and families reported satisfaction of CM services)

It is recommended to use additional measures at project level useful for the analysis of the types of cases received and follow up on the management process (see additional indicators and trends analysis in guiding resources’ links below).

What further analysis are we interested in?

The number of children and youth receiving extensive and tailored individual support is an important data that enables us to assess the effort of Tdh and partners to reach individually children in need of protection.The number of CM cases can be analysed by comparing the number of open and closed cases to better understand cases already managed and those with ongoing support.

The following items are suggestions to be considered for further complementary analysis, learning and reporting, with purposes of analysing successful case management, gaps and possibilities of improvement as well as analysing trends for advocacy and fundraising purposes (see below checklist for CM trends analysis).

  • Trends in protection concerns with analysis of risk factors and protective factors (most common? New trends identified?)

  • Trends regarding types of risk levels in cases registered.

  • Trends regarding gender, age and diversity

  • Trends regarding length of responses (timeframes for open cases)

Additional guidance

References in French:

Description de ce qu'est une gestion de qualité (d'autres conseils et outils sont disponibles sur la boite a outils  du Centre de connaissances sur la gestion de cas et dans la Communauté de pratique sur la gestion de cas PPT Groupe de travail interagences sur la gestion des dossiers globaux (Interagency global Case Management Task Force) - courte vidéo expliquant ce qu'est la gestion des dossiers. La protection concerne la catégorisation standard des données (qui sera publiée et disponible d'ici la fin de 2024 dans : Case Management | Alliance CHPA (alliancecpha.org) Liste d'indicateurs supplémentaires standard suggérés pour les projets ou le niveau national Liste de contrôle pour l'analyse des données et des tendances de la gestion des dossiers au niveau du projet ou du pays.  Liste de contrôle des éléments du CM pour les propositions de projet. Bases de données : base de données standard Excel et CPIMS+.La définition et les procédures relatives à l'assistance à la protection individuelle, afin d'éviter toute confusion avec la gestion des cas, sont également disponibles dans le centre de connaissances et la boîte à outils globale du CM.

This guidance was prepared by Tdh ©
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